In case you are experiencing problems with your WP.one site, WP.one's log feature can help you out. Besides, the log feature is useful when collecting insights about your website visitors. This guide shows you where to find the logs and how to use them.
Where to find the logs
You will find the logs within the WP.one plugin:
- Log in to WP.one.
- Go to Sites at the top of the screen.
- Click WP Admin to the far right of your domain.
- In WP Admin, open WP.one in the menu to the left.
- Choose Log in the plugin menu.
- That's it! You can now select the wanted log: Error, Acces or Mail. Each log is updated every five seconds.
How to use the error log
The error log displays all website errors, including the date, time and error message. Often, these are 'fatal errors' or errors relating to plugins. A fatal error indicates that WordPress cannot complete a certain task. The error message provides information about what is going wrong. This will help you to identify and analyze the issue.
As soon as you've identified the plugin, theme, file or code that is causing the issue, you can fix it by (for example) disabling the corresponding plugin or updating your theme. Do you need help solving the issue? Contact our English-speaking support by using the contact options at the bottom of this page.
How to use the access log
The access log records website activity. For each visit to your website, you can find information such as the date and time, IP address and which pages the visitor has accessed. This information is useful for solving specific website issues and gaining more insights in visitor behavior. For example: you can identify trends in your website visits and track how many of those visits come from a mobile device.
How to use the mail log
The mail log tracks emails that are sent from your site. This log is especially useful for analyzing email issues on your site. Through the mail log, you can verify if sent emails have been received by the recipient. Furthermore, you can use the log to trace any unauthorized email activity on your site.